Assessment of Work Stressors in Hotels from the Employees Perspective

Document Type : Original Article


1 Instructor at Hotel management department, Luxor hotel institute (Egoth), Egypt

2 Professor at Hotel management department, Faculty of Tourism and Hotels, Sadat University

3 Assistant professor at Hotel management department, Faculty of Tourism and Hotels, Minia University


Although prior research has documented work stress and its 
effects on multiple sides during the work operations, otherwise 
their ordinary life activities, the relationship between work stress 
and its stressors remain unclear. the study aims to identify the
significant difference between the four and five-star hotels with 
regard to the work stressors. the study population is made up of 
employees working in four- and five-star hotels in Luxor and the 
Red Sea. The number of five- and four-star hotels at Luxor and 
Red Sea is 123 hotels, which are classified as 44 hotel managers 
in five-star hotels and 79 hotel managers in the four-star hotels.
A structured questionnaire form was designed and distributed to 
a sample of 450 employees distributed as 300 employees in the 
five-star hotels, and 150 employees in four-star hotels.
The study demonstrated that work stress affects the morale, 
personal life, and health of workers. the study recommends the 
need to make a clear description of the tasks, taking into account 
the capabilities and skills of the hotel workers.